Support

Something wrong, or a question about Mitosis? We read everything.

Get in touch

• Email: [email protected]
• Bugs and ideas: open an issue at https://github.com/rowanmorse-demo/mitosis/issues

Tell us your device (web browser, iPhone or Android), the app version from Settings, and what happened. For a purchase, include the order number from your App Store or Google Play receipt.

Common questions

I bought ATP but it didn't arrive

Purchases are checked with Apple or Google before the ATP is added, which usually takes a second or two. If you were offline, open the game again with a connection and it is added then. If it still hasn't arrived, email us with your receipt's order number.

How do I keep my progress on a new phone?

Sign in with Apple or Google on the old device (Settings › Account), then sign in with the same account on the new one. Your ATP, skins, rating and level come with you, on the web, iPhone and Android.

Refunds

Purchases in the apps go through the App Store or Google Play, so refunds are handled by Apple (reportaproblem.apple.com) or Google (in the Google Play app, under Payments & subscriptions › Budget & history).

The game is laggy

Live rounds pick the closest server we have, and Settings › Max ping keeps you out of rounds where your connection is too slow. On older phones, Settings › Effects › Reduced and Battery saver help.

Your data

See the Privacy Policy, or delete your account.